Shipping Information

Deliveries Within Australia

We have a contract with Australia Post using their eParcel system. For cartons weighing less than 22kg, we will use eParcel as the standard service. This Standard Service is by road freight. For cartons that weigh more than 22kg, we'll use our nominated courier. Which courier we use will depend on whether they service your area or not. 

Shipping costs are calculated during the checkout process and will depend on the delivery postcode as well as the total weight of your order. 

Please double check that your delivery address is correct. Returned parcels due to incorrect addresses is subject to a return-to-sender fee of $12 as well as a redelivery charge to resend your parcel. 

Estimated Delivery Times After Dispatch:

State Shipping Time
VIC Metro 1-2 business days
VIC Region 2-4 business days
NSW Metro 2-4 business days
NSW Region 3-5 business days
ACT 3-5 business days
QLD Metro 2-4 business days
QLD Region 3-5 business days
SA Metro 2-4 business days
SA Region 3-5 business days
NT 5-7 business days
WA 5-7 business days
TAS 5-7 business days

Allow 2-3 business days lead time for packing and processing before dispatch.

Shipping times will increase during peak periods, especially during the Christmas and New Year period.

 

Deliveries Outside Australia

Our website will calculate the shipping costs based on the destination country as well as the total weight of your order. There may be additional customs or local clearance charges that are applicable to the destination country. Please check your customs broker or agent for details of these charges.

For delivery times, please contact us before placing an order. From time to time, parcels may be held up by your local Customs Department. We have no way of knowing how long your parcel will be held up - allow for a certain amount of Customs Clearance time in your shipping estimation.

Please double check that your delivery address is correct. Returned parcels due to incorrect addresses is subject to a return-to-sender fee as well as a redelivery charge to resend your parcel. 

We have a small number of products that are Class 3 flammable liquids and Class 9 dangerous goods. These products are not to be airfreighted and as such, are not available for delivery outside of Australia - this applies mainly to international orders.

 

 Updated: 1 October 2019